Privacy Policy
This Privacy Policy explains how Arklay Website & Graphic Solutions ("Arklay," "we," "us," or "our") handles information when you visit arklaywgs.com or work with us. We keep things simple: we collect only what we need, and we never sell your personal information.
Information we collect
- Information you provide. When you contact us by email or through our contact form (which opens your own email application), we receive your name, email address, and any details you choose to include. When you become a client, we collect the contact and billing details needed to deliver your project.
- Payment information. Payments are processed securely by Stripe. We do not collect or store your full payment card number — that information is handled by Stripe under its own privacy policy.
- Automatically collected data. Our website host may automatically log standard technical information such as your IP address, browser type, and the pages you visit, for security and performance purposes.
How we use information
We use the information we collect to respond to your enquiries, provide and deliver our services, process payments and send invoices, operate and improve our website, and meet our legal and tax obligations.
How we share information
We do not sell your personal information. We share it only with the service providers that help us operate — for example Stripe for payment processing, and our hosting and email providers — and where we are required to do so by law.
Cookies
Our site uses only the essential cookies needed for it to function. Our hosting provider and Stripe may set cookies for security and payment purposes. We do not use your data for third-party advertising.
Data retention
We keep personal information only as long as needed to provide our services, maintain business records, and comply with legal obligations, after which we delete or anonymize it.
Your rights
You may request to access, correct, or delete the personal information we hold about you by emailing hello@arklaywgs.com. Depending on where you live, you may have additional rights under laws such as the GDPR or the CCPA, and we will honor those rights where they apply.
Security
We take reasonable measures to protect your information. However, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown above.
Contact
Questions about this policy? Email us at hello@arklaywgs.com.